Tiggeman, who lives in New Orleans and blogs about weight loss on her website, AllTheWeigh.com, filed an injunction against Southwest in district court on April 20, alleging that the Southwest agents "did not follow their company policy and chose to discriminate, humiliate and embarrass" her in front of "airport onlookers," and that the airline uses "discriminatory actions ... toward obese customers."
Southwest currently has a Customers of Size policy, which requires passengers to buy a second seat if they can't fit between the armrests. Southwest's seats measure 17 inches across.
Tiggeman said she is not seeking monetary damages from the airline and filed the injunction application pro se, without legal representation. She said she wants an industry standard to be put in place for flyers who have to buy a second seat, including rules so that it is no longer up to gate attendants to decide whether or not an obese passenger has to purchase a second seat.
"If you're telling me I have to buy two seats, you should tell me at the point of purchase, not the day I'm flying when I check in at the terminal," she said.