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[NYC] Time Warner Cable Internet/Phone


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#16 splinky

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Posted 20 January 2012 - 09:14 PM

I tried that but all they did was knock a few dollars off my monthly bill for six months.


you probably weren't bitchy enough

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#17 Stone

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Posted 20 January 2012 - 09:15 PM

You mean because they're offering a $70 deal to new customers for the same stuff they're charging you $140?
Yes, I tried the "I'm leaving" argument and they offered me $5 off the DVR box rental. I'm dropping down to Internet only tomorrow.
(Are you not reading the Netflix thread? It's really very good.)

#18 mongo_jones

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Posted 20 January 2012 - 09:20 PM

do you have a contract? my experience is that you only have leverage when the contract ends. i got directv to give us a second hd dvr for free, knock $20 off the monthly bill, and give us two more movie channels for six months. of course, people who are signing up now are getting far more for less. my plan now is to just keep shuttling between directv and charter at the end of each contract.

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#19 Abbylovi

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Posted 20 January 2012 - 09:25 PM

You mean because they're offering a $70 deal to new customers for the same stuff they're charging you $140?
Yes, I tried the "I'm leaving" argument and they offered me $5 off the DVR box rental. I'm dropping down to Internet only tomorrow.
(Are you not reading the Netflix thread? It's really very good.)

Yes, exactly. Can you summarize the Netflix thread? I assumed it was about Paula Deen making poor people fat.
It is better to have beans and bacon in peace than cakes and ale in fear.

#20 Abbylovi

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Posted 20 January 2012 - 09:26 PM

do you have a contract? my experience is that you only have leverage when the contract ends. i got directv to give us a second hd dvr for free, knock $20 off the monthly bill, and give us two more movie channels for six months. of course, people who are signing up now are getting far more for less. my plan now is to just keep shuttling between directv and charter at the end of each contract.

No contract.
It is better to have beans and bacon in peace than cakes and ale in fear.

#21 Anthony Bonner

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Posted 20 January 2012 - 09:39 PM

do you have a contract? my experience is that you only have leverage when the contract ends. i got directv to give us a second hd dvr for free, knock $20 off the monthly bill, and give us two more movie channels for six months. of course, people who are signing up now are getting far more for less. my plan now is to just keep shuttling between directv and charter at the end of each contract.

problem in NYC is that satellite isn't really an option for most people and TWC knows it. Unless you have fios in your building they know you have basically no bargaining power.

"This is a battle of who blinks first, and we've cut off our eyelids"


#22 Rail Paul

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Posted 20 January 2012 - 11:27 PM


do you have a contract? my experience is that you only have leverage when the contract ends. i got directv to give us a second hd dvr for free, knock $20 off the monthly bill, and give us two more movie channels for six months. of course, people who are signing up now are getting far more for less. my plan now is to just keep shuttling between directv and charter at the end of each contract.

problem in NYC is that satellite isn't really an option for most people and TWC knows it. Unless you have fios in your building they know you have basically no bargaining power.


Time Warner keeps very close track on where FIOS is installed. So do Comcast, Cablevision, etc. After a few weeks of intermittent problems, I called FIOS and told them I was planning to bring back Comcast. They credited me a month's fee ($139 for triple play here) and had the repair guy out within two days. He swapped out the defective box, updated some high speed settings, etc.
Dreams come in all sizes, shapes, and colors.

#23 Abbylovi

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Posted 23 January 2012 - 05:26 PM

So it turns out that I do have FIOS in my building at half the price I'm paying TW. Does anyone have experience with FIOS Direct TV?
It is better to have beans and bacon in peace than cakes and ale in fear.

#24 Stone

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Posted 23 January 2012 - 05:48 PM


You mean because they're offering a $70 deal to new customers for the same stuff they're charging you $140?
Yes, I tried the "I'm leaving" argument and they offered me $5 off the DVR box rental. I'm dropping down to Internet only tomorrow.
(Are you not reading the Netflix thread? It's really very good.)

Yes, exactly. Can you summarize the Netflix thread? I assumed it was about Paula Deen making poor people fat.


I took my box to Time Warner and told them I wanted to cancel cable because it was too expensive. They said, "ok."

The Netflix thread was a long detailed and wholly speculative analysis of Netflix's business plan and the performance of Netflix's president and CEO. It evolved into a discussion of various options to stream media content to tvs, which is very informative. To sum up: If you don't care about watching current broadcast tv/cable or having current access to news, etc., you can get rid of cable and try to live with one or more streaming options: Netflix, Hulu, Vudu, iTunes, Amazon Prime, etc. Each one has it's own positive & negatives.

When Verizon tells you that you have "Direct TV" service, that's not FIOS. That means Verizon will put in a Direct TV satellite dish for you. I went through those discussions with Verizon and realized that their website is not clear. Unless you have the Southern exposure, etc., you can't get Direct TV through Verizon.

#25 SLBunge

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Posted 23 January 2012 - 07:43 PM

When Verizon tells you that you have "Direct TV" service, that's not FIOS. That means Verizon will put in a Direct TV satellite dish for you. I went through those discussions with Verizon and realized that their website is not clear. Unless you have the Southern exposure, etc., you can't get Direct TV through Verizon.

I can't understand why they can't deliver the DirecTV content over FIOS. I assume it is a contractual issue as opposed to a technical one.
Suffocating under a pile of cheese curds.

#26 Abbylovi

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Posted 23 January 2012 - 07:43 PM

God I hate them. Ok, thanks.
It is better to have beans and bacon in peace than cakes and ale in fear.

#27 Anthony Bonner

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Posted 23 January 2012 - 07:55 PM


When Verizon tells you that you have "Direct TV" service, that's not FIOS. That means Verizon will put in a Direct TV satellite dish for you. I went through those discussions with Verizon and realized that their website is not clear. Unless you have the Southern exposure, etc., you can't get Direct TV through Verizon.

I can't understand why they can't deliver the DirecTV content over FIOS. I assume it is a contractual issue as opposed to a technical one.

It's technical.
Most of the residential areas of manhattan haven't been wired for fibre

"This is a battle of who blinks first, and we've cut off our eyelids"


#28 SLBunge

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Posted 23 January 2012 - 08:03 PM

It's technical.
Most of the residential areas of manhattan haven't been wired for fibre

I understand that getting FIOS to customers is a technical issue. But Abby says her building has FIOS service available. So, if FIOS is available on premises, do you still have to get DirectTV via dish? If so, why?
Suffocating under a pile of cheese curds.

#29 Stone

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Posted 23 January 2012 - 08:16 PM

I'm guessing that Abbi went to Verizon's site and got a popup that said it would check to seek whether FIOS was available at her address. When she put in her address, she got a response that Verizon services were available, including High Speed Internet, Direct TV and packages. What it doesn't say (at least for me) is, "you are not able to get FIOS. We can give you a Direct TV satellite dish and DSL Internet."

#30 SLBunge

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Posted 23 January 2012 - 08:19 PM

I'm guessing that Abbi went to Verizon's site and got a popup that said it would check to seek whether FIOS was available at her address. When she put in her address, she got a response that Verizon services were available, including High Speed Internet, Direct TV and packages. What it doesn't say (at least for me) is, "you are not able to get FIOS. We can give you a Direct TV satellite dish and DSL Internet."

Oh.
Suffocating under a pile of cheese curds.