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Shake Shack


backyardchef

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Met my brother for a quick work lunch at Shake Shack in downtown Brooklyn. Ordered a Shack Burger, fries and a soda. $18. Sat at a table near the counter. Never heard my name called. Went up to the counter and checked for my order, no one asked if I needed help. No order there. I really used to appreciate the buzzer that told me to go to the counter. No more. After 25 minutes, I asked about my order. They couldn't find it on their screen. I said I needed to get back to work and maybe I could cancel it. Eventually the guy grabbed a drink and a bag and literally threw it on the counter saying, "Yo. We called your name," turned around and walked away.

Without decent customer service and with their complete disregard for quality, Shake Shack isn't even better than Checkers at this point. In and Out for life at this point. Never going to the Shack again.  

Edited by backyardchef
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3 minutes ago, backyardchef said:

In and Out for life at this point.

Oh, I wish!!   There's a "new" shack in the location where Schiller's once was.  We tried it one night before a show at the Bowery Ballroom' let's just say - Never Again!  They're nicer at the airports, if you can believe that.

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Huh. My most recent visit was at the Varick St. location, and no complaints at all. Ordered at the kiosk, took a number-on-a-stick (no idea what to call that), food was delivered to me in about 3:00.

IMG_3364.thumb.jpg.cf21624035ed8618d71d81bc8db78bd3.jpg

I guess I lucked out!

Edited by small h
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6 minutes ago, MitchW said:

Oh, I wish!!   There's a "new" shack in the location where Schiller's once was.  We tried it one night before a show at the Bowery Ballroom' let's just say - Never Again!  They're nicer at the airports, if you can believe that.

Very nice at Citi Field when we went, surprisingly. Today, my Shack burger had slimy lettuce. My cheese fries had no cheese. Total suck. 

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Just now, small h said:

Huh. My most recent visit was at the Varick St. location, and no complaints at all. Ordered at the kiosk, took a number-on-a-stick (no idea what call that), received food in about 3:00, enjoyed food.

 

Just a reminder of how inconsistent they are compared to when they had outstanding staff, training and product. They are so hungry to be taco bell they forgot what made them good to begin with. 

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The only location we’ve ever been to is the flagship in Madison Square Park which is three blocks from our apartment. We like the burgers and fries as well as the frozen custard. Neither of us likes lettuce and tomato on our burgers so no ShackBurger for us. I get a simple cheese burger while Michael gets a double no cheese and requests raw onions. Countless visits since it opened in 2004 (!) with never a complaint.

A new location is about to open (they’re doing training) in Freehold, a 5-minute drive from our house. There’s a very nice outdoor seating area with umbrellas!  Looking forward to going there.

Edited by rozrapp
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15 hours ago, AaronS said:

the one in the fulton mall and the one by the atlantic center have been the same the entire time they’ve been open.

How do we explain the subpar experience at just about every other location that I have visited in the last few years? Sad to say the USHG seal of approval is kind of meaningless to me now. It all feels pretty generic corporate to me. This experience was one of the worst fast food experiences ever from somebody who thinks they are reinventing the experience. Not by a mile. 

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4 hours ago, rozrapp said:

The only location we’ve ever been to is the flagship in Madison Square Park which is three blocks from our apartment. We like the burgers and fries as well as the frozen custard. Neither of us likes lettuce and tomato on our burgers so no ShackBurger for us. I get a simple cheese burger while Michael gets a double no cheese and requests raw onions. Countless visits since it opened in 2004 (!) with never a complaint.

A new location is about to open (they’re doing training) in Freehold, a 5-minute drive from our house. There’s a very nice outdoor seating area with umbrellas!  Looking forward to going there.

Hopefully it's as good as the other good location. The rest are atrocious. I would rather have Mcdonald's. The price is far more worth it. Never again. No more USHG anything for me. 

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Posted (edited)
5 minutes ago, Sneakeater said:

Is Shake Shack even part of USHG any more?  I thought it was spun off.

Well, I think some crap investor bought it, but it still has the unmistakable golden touch of not giving a shit. 

 

image.thumb.png.b610966042647bb0652cf86316f0fece.png

Edited by backyardchef
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4 minutes ago, Sneakeater said:

Is Shake Shack even part of USHG any more?  I thought it was spun off.

I think you’re right. It is not among the restaurants listed on the USHG site. 

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16 minutes ago, rozrapp said:

I think you’re right. It is not among the restaurants listed on the USHG site. 

Leonard Green & Partners, the fine people who also bring you Mister Car Wash and J. Crew. So the industry expertise is there

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Posted (edited)
28 minutes ago, rozrapp said:

I think you’re right. It is not among the restaurants listed on the USHG site. 

Right, but Danny Meyer is the Chair of Board. And to be as clear and specific as you require, I never said Shake Shack was owned by USHG. I did point out that I am done with the company. I worked there. I can say it. From dining at Shake Shack and other properties run by the same people, I won't give the company my money.

Edited by backyardchef
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looks like they expanded their menu. i feel like rip van winkle.

”grassfed beef double cheddar cheeseburger topped with pickles and smoked garlic aioli” for $11.99 for a single or $15.99 for a double.

this isn’t your father’s danny meyer-owned chain anymore.

they even have their own brand of bottled water. 🧐🤷🏻

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